This was our second time dealing with a damaged roof replacement. Thomas took on our case and was very helpful throughout the claim process. This is the most important part as some insurance companies will make it as hard as possible to get the coverage you paid for. Thomas worked the claim and it took a couple of months of back and forth with our insurance company and finally they agreed to a full replacement. We were VERY pleased with the expediency and quality of work done by Bartlett’s crew. One tip for homeowners is to make sure your insurance will cover current replacement cost and not derate the value due to the age. We paid our deductible and that’s it. Thanks to Thomas and everyone who worked on our roof!
With the Help of Trey, I had my Roof Replaced. They did an Awesome job!!! Trey was Amazing in helping me get it done. Thank you So much!!!!
Excellent job. Easy to work with. Very professional. Got the job done as promised. Highly recommended.
My experience with Bartlett Roofing has been exemplary. Troy and Steve have walked me through the entire process of having my roof replaced. They worked diligently with both my neighbor and myself to replace our roof in time for winter. Their work crews did a great job replacing the shingle while I was away at work. Steve sent me pictures to show me the progress. When I can home all the materials were cleaned up. Overall I am very happy with both their customer service and their workmanship.
WOW!!!..Bartlett Roofing is the BEST!..like many people, i am not too keen on solicitors/door knockers especially when i just got off work..BUT, when Thomas King showed up, i was glad i gave him a chance!..Thomas is absolutely FANTASTIC!..not only was he professional & patient but the way he carried himself, spoke in such a calming & with a positive vibe, i was lucky to have him as my project manager!..he was very thorough, explained EVERYTHING step by step, how it works with insurance claims, & most importantly, very patient with me with all of my questions & concerns, very personable young man! ...during the process, he even accommodated to meet me after 6pm (due to my work schedule) whenever we had to meet..the work itself was even more FANTASTIC!!...the crew did it all in one day & when i got home at 6:15pm it was done!..they cleaned up the yard & debris nicely..Also, i would like to mention Suzy Corbet, another fantastic representative of Bartlett!..she coordinated the scheduling & afterwards did 2 follow up calls to make sure i was satisfied with my new roof!..she also was very kind, professional, pat
We had the pleasure of working with Derick after a hail storm damaged our roof. He helped us throughout the process, including working with insurance. Everyone on the Bartlett team was pleasant, communicated important information, and happy to answer questions. The crew arrived on time and did a great job. We would highly recommend Bartlett to anyone needing roof repair or replacement.
Imagine my surprise when I answered my door last April and found 2 very nice and enthusiastic young men. Colby and Eli introduced themselves as representing Bartlett Roofing and that my older shake roof had severe wind damage and that they would negotiate with my insurance and replace it for us. WOW. I said go for it! By early August We had a beautiful brand new roof. Colby was awesome to work with. He took on a very stubborn insurance company. He returned multiple time documenting everything that they asked for in a timely manner and when Colby didn't feel like he was being treated in same way he then went to an insurance superior until he got satisfaction. The crew that was sent was professional, quick, clean and courteous. In just four days we had a complete tear off and a brand new roof put on. There were no complaints by neighbors. Colby kept us updated and checked in on us the entire process. Even afterwards he has called to make sure everything is ok. Honestly the shock and awe of this is that the quality of service that we received. I would and have recommended Bartlett Roofing. But if you
My experience could not have been better!!! I am so pleased with the whole process. Scott Holt came by and spoke with me and my husband about wind damage we had. He contacted my insurance company, which I didn't think would help, but it did. Scott was awesome with keeping me updated on the entire process. My roof looks AMAZING!!!! I am so happy with the job. The roofing crew was very courteous, fun and fast. In one day I had a complete tear off and brand new roof. I would highly recommend Bartlett roofing and Scott Holt!
This review is not only for the crew who replaced our wind damaged roof, it is for the Bartlet rep. who made it all happen. The replacement crew did a great job from start to finish. they were very respectful and hard working and everything was kept clean and protected throughout the entire process. Our rep was Alexander Lyons and if not for him, our insurance company would have weaseled their way out of paying for the replacement. Alex had to meet two separate insurance appointed inspectors at our property because of "sample/paperwork mistakes" made resulting in repairs only. Unfortunately, our roof could not be repaired because the product was no longer manufactured and available but they would have known this if the insurance appointed inspector did not mix our sample and address up with another inspection. Alex was discussing the results of the first inspection with our insurance company and caught the mistakes. A second inspection had to be performed and a complete replacement was awarded. We cant thank Alex enough for all the effort he put in on our behalf!